At Goodman Agencies, we believe that continuous development and learning benefit both the company and its employees. Our Development and Learning Plan is designed to help staff identify key areas for growth—whether it’s building new skills or addressing behaviors and attitudes—to enhance their performance in their current roles, adapt to anticipated changes, and pursue future career aspirations.

We recognize that the value of any resource lies in its contribution to the company, and we firmly believe that our staff members are our most valuable assets. To maximize this potential, we provide opportunities for employees to perform in ways that add value and contribute meaningfully to the organization’s goals.

To support this, Goodman employs the 70:20:10 learning model:

• 70% through on-the-job experiences

• 20% through learning from others (mentorship, coaching, peer collaboration)

• 10% through formal education (classroom training, online courses, reading materials)

This structured approach ensures our employees consistently meet service standards while gaining a deep understanding of the company’s core business, strategic direction, and their role in achieving business objectives.